These terms are an agreement between [Company LLC] ("we") and the company or person that creates a Carriovix account ("you", the customer). By creating an account or using Carriovix, you agree to them. If you use Carriovix for a company, you confirm that you may accept these terms for it.
1. The service
Carriovix is software for trucking carriers. It reads freight documents, creates draft loads, checks brokers against public FMCSA data, supports dispatch and a driver app, prepares invoices and driver settlements, and tracks payments. We may improve or change features. If we remove a major paid feature, we will give notice.
2. Your account
- Give accurate information and keep sign-in details secret. You are responsible for activity under your accounts and for the users and drivers you invite.
- Owners control company settings, members, data export and account closure.
- Tell us right away at support@carriovix.com if you suspect unauthorized access.
3. Automation and your responsibility
Carriovix uses automated rules and AI to read documents and suggest actions. Every automated result can be wrong. Rates, totals and settlements are calculated by code from the data on file, but that data may have been read from a document incorrectly. You remain responsible for your business decisions and for following the law. This includes:
- reviewing loads, rates, invoices and driver pay before you send, bill or pay;
- verifying brokers and shippers. A broker check reflects public FMCSA data at a point in time and is not a guarantee that a broker is legitimate, will pay or is insured;
- dispatching safely, following hours-of-service, licensing, insurance and other transportation rules;
- obtaining drivers' consent where required, for example for location sharing in the driver app.
Carriovix is not legal, tax, accounting or safety advice, and it is not an electronic logging device (ELD).
4. Your data
You own the data you put into Carriovix. You give us permission to host, process and transmit it only to provide, secure and support the service, as described in the Privacy Policy. You confirm that you may share the documents and personal information you upload, including your drivers' and contacts' information. You can export your data, and an owner can close the account. Company data is deleted 30 days after closure.
5. Acceptable use
You agree not to:
- use Carriovix for fraud, to impersonate a broker or carrier, or to send spam;
- upload malware or content you have no right to use;
- try to access other customers' data, test or bypass security, or overload the service;
- copy, resell or reverse-engineer the service, or use it to build a competing product.
We may suspend access that puts the service, other customers or the public at risk. Where reasonable, we will tell you first.
6. Fees
Paid plans, prices and any free trial are shown in the app before you subscribe. Fees are charged per truck and paid in advance each month. A free trial without a card covers up to 2 trucks. If you add a card during the trial, it covers up to 10 trucks, and the first month is charged automatically when the trial ends unless you cancel before then. A truck counts while it is active in your fleet or was dispatched in the last 30 days, and each load must have a truck before it is dispatched or invoiced. You can run only as many trucks as you have paid for: adding a truck requires paying for it first, prorated for the rest of the month. Each paid truck includes automated reading of up to 300 documents per 30 days; documents above that limit are stored and are not read until the plan allows it. We do not bill for usage after the fact. Removing a truck takes effect without a refund for the current month. Subscriptions renew automatically until you cancel. Cancellation takes effect at the end of the paid period. Payments are processed by Stripe. Unless the law requires otherwise, fees already paid are not refundable. We will give at least 30 days' notice before a price change takes effect.
7. Third-party services
Some features rely on third parties, including the FMCSA, Google, Microsoft, mapping and email providers. Their availability and accuracy are outside our control, and your use of their services is also subject to their terms.
8. Availability
We work to keep Carriovix available and your data backed up, but the service is provided "as is" and "as available". To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. Keep your own copies of documents you must retain by law.
9. Limitation of liability
To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. This includes losses from unpaid freight, broker fraud, cargo claims or fines. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law.
10. Indemnity
You will defend and hold us harmless from claims that arise from your data, your transportation operations or your breach of these terms.
11. Termination
You may stop using Carriovix and close your account at any time. We may end these terms if you seriously breach them and do not fix the breach after notice. Sections 3, 4, 8, 9, 10 and 12 continue after termination.
12. Law and disputes
These terms are governed by the laws of the State of [State], USA, without regard to conflict-of-law rules. Courts located in [State] have exclusive jurisdiction, unless the law requires otherwise. Before filing a claim, contact us and give us 30 days to try to resolve it.
13. Changes and contact
We may update these terms. We will post the new version here and notify account owners of material changes before they take effect. If you keep using Carriovix after that, you accept the new version. Contact: support@carriovix.com.